Terms of service
Welcome to My Ordinary. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.
1. General Information
My Ordinary provides skincare and beauty products through our online store. We reserve the right to update product information, prices, availability, and these terms when necessary.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate. However, slight differences in product packaging, color, or appearance may occur.
3. Orders
When you place an order, you agree to provide accurate and complete information, including your name, phone number, shipping address, and payment details.
We reserve the right to cancel or refuse an order in certain circumstances, including incorrect pricing, product unavailability, or suspected fraudulent activity.
4. Prices & Payments
All product prices are displayed on our website and may be changed without prior notice.
For Cash on Delivery orders, payment must be made when the order is delivered. For online payments, payment must be successfully completed before the order is processed.
5. Shipping & Delivery
We aim to dispatch orders within the stated processing time. Delivery times may vary depending on the customer's location and courier service.
My Ordinary is not responsible for delays caused by courier companies, incorrect customer information, weather conditions, or other circumstances beyond our reasonable control.
6. Returns & Refunds
Returns and refunds are subject to our Return & Refund Policy. Customers should review that policy before placing an order.
7. Website Use
You agree not to misuse our website, attempt unauthorized access, interfere with website functionality, or use our website for any unlawful purpose.
8. Intellectual Property
All content on the My Ordinary website, including logos, images, product descriptions, graphics, text, and designs, belongs to My Ordinary or its respective content owners and may not be copied or used without permission.
9. Limitation of Liability
My Ordinary will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, incorrect information provided by customers, or temporary website interruptions.
10. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page.
11. Contact Us
If you have any questions about these Terms of Service, please contact My Ordinary Customer Support using the contact information provided on our website.