Shipping policy

At My Ordinary, we aim to deliver your skincare products safely and on time. Please read our shipping policy below.

1. Cash on Delivery (COD)

We offer Cash on Delivery (COD) as our payment method. You can pay for your order when it is delivered to you.

2. Order Processing

Orders are normally processed and dispatched within 1–2 business days after confirmation.

Our team may contact you by phone or WhatsApp to confirm your order before dispatch.

3. Delivery Time

Estimated delivery time is 3–5 business days after dispatch. Delivery times may vary depending on your location and courier service.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

5. Delivery Address

Please provide a complete and accurate:

• Name
• Phone number
• City
• Complete delivery address

My Ordinary is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer.

6. Failed Delivery

If a customer is unavailable or cannot be reached by the courier, the courier may attempt delivery again. Additional delivery attempts may be subject to courier policies.

7. Order Cancellation

You may request cancellation before your order is dispatched. Once the order has been shipped, cancellation may not be possible.

8. Contact Us

For questions regarding your order or delivery, please contact My Ordinary Customer Support through the contact details provided on our website.

Payment Method: Cash on Delivery (COD)
Estimated Delivery: 3–5 Business Days